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Customer Satisfaction

HWY 9 Customer Satisfaction Questionnaire

North Star Infrastructure (NSI) is committed to hearing from the community members and stakeholders who rely on the use of Hwy 9 – Tlicho All Season Road — for their transportation needs. The customer satisfaction survey is intended to engage stakeholders to get their feedback on cleanliness of the road and overall road and bridge conditions.

HWY 9 Customer Satisfaction Questionnaire

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Are you a licensed driver?

Have you driven on Highway 9 in the past year?

Thank you for your participation.

At this time, we are only accepting survey responses from licensed drivers who have driven on Highway 9 in the past year.

Age

18-34
35-54
55 and over
Prefer not to answer

Vehicle Type

Car
Van
Sport Utility Vehicle (SUV)
Truck
Other

Other Vehicle Type (Please Specify)

Satisfaction Ratings

On a scale of 1 to 5 stars, with 5 being the highest level of satisfaction, please rate your satisfaction with the items below.

Bridge Conditions

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

On a scale of 1 to 5 stars, with 5 being the highest level of satisfaction, please rate your satisfaction with the driving conditions of the bridges on Highway 9.

Road Condition

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

On a scale of 1 to 5 stars, with 5 being the highest level of satisfaction, please rate your satisfaction with the driving conditions of the roads on Highway 9.

Cleanliness of Traffic Amenities (Pullouts & Trash Receptacles)

Rate 1 out of 5Rate 2 out of 5Rate 3 out of 5Rate 4 out of 5Rate 5 out of 5

On a scale of 1 to 5 stars, with 5 being the highest level of satisfaction, please rate your satisfaction with the cleanliness of the pullouts & trash receptacles on Highway 9.

Additional Comments

North Star Infrastructure